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Our
Main Protocol
It
is your responsibility to remember to pick up your share on the correct day and
during the allocated time.
If you forget, we cannot refund, replace or give you credit for your missed
share.
If
you miss picking up your share during the allocated delivery time, your site
host is authorized to give away your share (so the food does not go to waste). Please do not
disturb host by coming late at night or early the next day. Some of our
pick-up sites are at private homes, and unless you have express permission from
them, we ask you to respect the times they have allowed for members to access
their property.
Please
be neat! When
returning your box, place them in like stacks and please be sure not to have
old produce scraps or garbage inside the boxes.
ALWAYS
look at the checklist before taking anything! Especially if there are pre-ordered items. Do not
take an item unless they are indicated beside your name on the checklist. If
there has been a mix up, we will remedy it the following week.
If
there is a problem with your share or pick-up site, please CALL US, or
email, rather than leaving a note, etc. We will do our best to fix any problem
and make things as smooth as possible, but as you know, stuff happens.
Please
be respectful! Treat
your pick-up site the way you would wish someone else to treat your own
personal property ~With Respect.
IMPORTANT: If you ever have someone else pick up your share for you (this includes spouses, nannies,
neighbors, friends, and people who you split your share with), be sure they
know our protocol too, so that they do not short-change other members by
taking the wrong thing. Our Pick-up Protocol is summarized inside every
pick-up site binder.
The
Binder, the Checklist and Newsletters
There
will be a binder at each pick-up location. Inside is the checklist that spells
out what you are supposed to take in the terms of share, eggs, and any extras.
Always
go to the binder first and look and see that everything is correct, then check off the box next to
your name to let us know you picked up.
If
for some reason your name is not on the list, do not take a share, because we didn’t pack one for
you. You will be short-changing another member if you do so. Instead CALL
US, and we will find out why and work things out.
If
your name IS on the list, a share has been packed for you, so don’t leave
empty handed. Occasionally
someone will take the wrong thing, and if you are one of the last to pick up
and there are no boxes left in your share size, you may take a share of the
other size (then call and let us know so we can remedy the situation). People
might also forget to check off their name, so don’t assume remaining shares
necessarily map to the number of un-checked boxes on the checklist. Take a
share.
Newsletters are emailed to
you at the beginning of each week, unless you have chosen to receive a paper
version, in which there will be newsletters in side the binder for you. DO
NOT take a paper version of the newsletter if you have chosen an email
version. We send the exact amount requested in hopes to save paper, so please
be respectful.
The
Box
There are two different colored boxes, corresponding to our Family Share and our Small Share. ALWAYS take a moment to be sure you are taking the correct size share. Family Share boxes are GREEN OR BLUE and Small Share boxes are RED. We only drop off exactly the number of each size share, so if you take the wrong size you will be short-changing another member (or yourself).
Returned
boxes should be stacked together.
Your
Eggs
All eggs are in one dozen
containers. The
number of egg options next to your name indicates the number of dozens you are
to take. One dozen carton=Single Egg Share.
DO
NOT take eggs unless they are indicated beside your name on the checklist.
The eggs will be inside a cooler at your pickup site. DO return cartons to
your drop off site the following week, and any extra you have, as we can re-use
them. Thanks!
Any
eggs not taken will again be left for the host to take or give out, as he/she feels fit. Same
protocol applies with shares not picked up during allotted pick-up times.
Pre-Order
Items
Throughout
the season we will be offering bulk/extra items, such as bulk tomatoes for
canning, roasted chilies for freezing, meat chickens and turkeys or onions and
potatoes for storage. If you see something that you would want in bulk, drop
us a line and we’ll see what we can do. These items will be on a pre-order
system and be delivered with your share boxes, and be listed next to your name
on the checklist. Please DO NOT take an item if it is not listed next
to your name!
Exchange
or “Trade” Box
All pick-up locations will have
an informal Trade Box. If you have something
in your share that you don’t want and will just end up in the compost, you may
put it in the Trade Box, and help yourself to anything there that
someone else might not have wanted but which looks good to you! If there is no
obvious Trade Box set up at your location, feel free to use an empty
share box and start one!
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